This clause sets out the only circumstances in which we will accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they are faulty.
Our return and refund policy is as follows:
Eligibility for Return
- Items must be unused, & in original condition. For this purpose of return, the customer needs to notify us within 3 days from the date of delivery and send it back to our unit within 7 days of delivery.
- If your goods are faulty when they are delivered, you may return the faulty goods to us. If you return the goods to us we will (at our option) repair or replace the goods or provide you with a store credit of the purchase price and the price of delivery.
- In order to return faulty goods you must contact us at Own.8clothing@gmail.com to inform us that you wish to return the goods. We only accept returns if you received a damaged product from us. Please refer to our size charts to confirm sizes before placing your order, as products that have been delivered cannot be returned for size changes. We will then provide you with details of where to return the goods and how to complete the returns process.
Non-Returnable Items
- Sale items, gift cards, and customized products are non-refundable.
Refund Process
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.